AEON Credit Service
Event Calendar
View it now

 
FIND US:
WHAT'S NEW
 

Contact Us

 
Contact AEON Credit Service
For assistance with your questions or concerns, you can contact us via the options available below.

 Customer Care Phone Number 
   

 

Interactive Phone System guide
Enjoy prompt and efficient service when you use our self-service phone system to check your account
inquiry. TPIN required to use this facilities. To register,
please follow the prompts.
 
  
Report Lost or Stolen card
Inquiry on Product and Services
Inquiry on Payment Enquiry
Credit Card Activation
Account Inquiry
Application Status
 Feedback / Complaints / Suggestions.

   

At AEON Credit Services, we are constantly improving our service as customer satisfaction is very important to us . Your feedback and suggestions about our products and services is important to help us to serve you better. If our services do not meet your expectations, please provide your feedback using the channels below. 

 

   

Talk to us at : +603-2719 9999

Fax us at : +603-2781 0700

Visit us at your nearest AEON Credit Service Branch to provide your feedback. Please click here to locate our branches.

 

Email us at : Norzalina at cs@aeonmalaysia.com.my

 

Write to us :
AEON Credit Service (M) Berhad.
Customer Service Improvement Section
Level 29, Menara Olympia,
No. 8, Jalan Raja Chulan
50200 Kuala Lumpur

 

Please provide us with your full name, account number and/or IC number, telephone or mobile number, e-mail or current correspondence address together with the specific nature of your complaint.

Complaint Handling Procedure

Step 1 : You may lodge a complaint verbally or in writing using the above channel.

Step 2 : Your complaint will be acknowledged within one business day upon receipt.

Step 3 : Complaints will normally require five (5) to 14 business days to be resolved from the date
             of receipt. However if a complaint requires complex investigations, you will be notified of
             the extended timeframe and will be kept updated on the progress accordingly.

             
Redress Channels

 

After going through our internal complaint process and if you are not satisfied with the resolution offered by us, you may escalate your complaint further to the respective parties as follows for only credit card related issues

 

             1. Bank Negara Malaysia (BNM)                                                                                                    

                  BNMLink Customer Service Center
                  Ground Floor Block D
                  Jalan Dato' Onn
                  50480 Kuala Lumpur
                  Tel: 1300-88-5465
                  Website: http://www.bnm.gov.my/
                  Email: bnmtelelink@bnm.gov.my

 

              2. Financial Mediation Bureau (FMB)

                  Level 25 Dataran Kewangan Takaful
                  4 Jalan Sultan Sulaiman
                  50000 Kuala Lumpur 

                  Tel: 03-22722811
                  Fax: 03-22745752
      
                  Website: http://www.fmb.org.my/ 

 Form

pdficon Change Address Form