Contact AEON Credit Service For assistance with your questions or concerns, you can contact us via the options available below.
Customer Care Phone Number
Interactive Phone System guide Enjoy prompt and efficient service when you use our self-service phone system to check your account inquiry. TPIN required to use this facilities. To register, please follow the prompts.
Report Lost or Stolen card
Inquiry on Product and Services
Inquiry on Payment Enquiry
Credit Card Activation
Feedback / Complaints / Suggestions.
At AEON Credit Services, we are constantly improving our service as customer satisfaction is very important to us . Your feedback and suggestions about our products and services is important to help us to serve you better. If our services do not meet your expectations, please provide your feedback using the channels below.
Talk to us at :+603-2719 9999
Fax us at :+603-2781 0700
Visit us at your nearest AEON Credit Service Branch to provide your feedback. Please click here to locate our branches.
If your complaint has not been resolved in a satisfactory manner by the above channels, you may then proceed to escalate your feedback or complaint to our Customer Service Improvement Team via:
Write to us : AEON Credit Service (M) Berhad. Customer Service Improvement Section Level 29, Menara Olympia, No. 8, Jalan Raja Chulan 50200 Kuala Lumpur
Please provide us with your full name, account number and/or IC number, telephone or mobile number, e-mail or current correspondence address together with the specific nature of your complaint.
Complaint Handling Procedure
Step 1 : You may lodge a complaint verbally or in writing using the above channel.
Step 2 : Your complaint will be acknowledged within one business day upon receipt.
Step 3 : Complaints will normally require five (5) to 14 business days to be resolved from the date of receipt. However if a complaint requires complex investigations, you will be notified of the extended timeframe and will be kept updated on the progress accordingly.
After going through our internal complaint process and if you are not satisfied with the resolution offered by us, you may escalate your complaint further to the respective parties as follows for only credit card related issues: